This blog focuses on the latest news/issues associated with patron management and is a companion for the Certificate in Patron Management (CPM) program offered by Gil Fried and developed/tested with/at the University of New Haven.
Professor Fried specializes in public assembly facility safety and operations. He writes, blogs, and teaches various courses such as facility management, greening sport, sport law, and crowd management.
His consulting web page is www.gilfried.com.
His university page can be found at: http://www.newhaven.edu/7/Academic/SportHospitalityandTourismManagement/gilfried/.
His blogs include: