Parking training program

The following link highlights a new training program designed to help teach parking lot attendants and others how to respond to a national security threat involving transportation vehicles and or locations where cars/vehicles might stop/park. Here is the link: http://www.parking.org/media/48050/first%20observer%20article.pdf.

First Observers become versed in the concise,
accurate and simple ITALK format of reporting
situations to the First Observer Call Center:
1. I= You IDENTIFY yourself and provide
your First Observer ID number if you
have it handy. Also provide a callback
number; in case the call is dropped, the
Call Center can make efforts to reach
back to you and look out for your safety.
2. T= Provide the Call Center with the exact
TIME of your incident observation. This
is critical as it allows the Call Center to
know if the event is happening right now
or happened two days ago.
3. A= Provide the Call Center with a
concise and accurate description of your
observation(s), the ACTIVITY you are
seeing. Give as accurate a description as
you can…make, model, color of vehicles,
tag number … size, shape, approximate
age of people, what they were wearing,
etc. … nature of the activity — unloading
hazardous materials, hooking up trailers
in a vacant lot, breaking into truck cabs or
buildings, etc.
4. L= Provide the Call Center with the
location of the suspicious activity and
also with your physical LOCATION
5. K= Attempt to KEEP observation
without endangering your personal safety
or anybody else’s.
Even when calling 911, the ITALK format
can be useful in effectively describing what
was observed.